Log-In Issue: Some users are unable to Log-in-to their Retail Account

Incident Report for Kuda

Resolved

This incident has been resolved.
Posted Apr 05, 2026 - 14:59 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 05, 2026 - 14:31 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 05, 2026 - 14:06 CET
This incident affected: Login Method (Passcode Login, Username/Password Login, Web Login, Retail Passkey Login).