Service Degradation affecting services

Incident Report for Kuda

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 17:11 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2024 - 16:26 CET

Update

We are continuing to investigate this issue.

Posted Nov 12, 2024 - 14:30 CET

Investigating

We are experiencing degradation in services. We are looking into this and would fix it as soon as possible.

Posted Nov 12, 2024 - 13:52 CET

This incident affected: Login Method (Passcode Login, Username/Password Login), Bills (Airtime Purchase, Betting, Electricity, Internet, TV, Gift Cards, Education, Transportation and Tolls), and Transfers (Kuda to Other Banks Transfers, Other Banks to Kuda Transfers).