Service Degradation Affecting Retail Service

Incident Report for Kuda

Resolved

This incident has been resolved.

Posted Oct 29, 2025 - 20:46 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 29, 2025 - 20:16 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 29, 2025 - 19:57 CET

Update

We are continuing to investigate this issue.

Posted Oct 29, 2025 - 19:31 CET

Investigating

Our teams are currently investigating an issue causing intermittent and sporadic service instability across the app. While our services are generally online, some users are experiencing inconsistent behavior, including issues with login, balances, transfer and cards.

Posted Oct 29, 2025 - 18:24 CET

This incident affected: Cards (Card Transactions (NG)), Login Method (Passcode Login, Username/Password Login), Account Balance (Retail), and Transfers (Kuda to Other Banks Transfers).